Unlocked Graduates is a charity which aims to attract high-calibre graduate talent to work in the UK prison service. Our officers inject new ideas, insights and energy into the rehabilitation of prisons: to lead subtle changes on the inside that deliver huge benefits on the outside. Central to our mission is the targeting of and engagement with potential supporters and programme participants.
This policy contains information on what data we collect, why we collect it, who we share it with, how we store it, what your rights are with regard to your data and how to make a complaint if you are concerned about the handling of your data. It applies to website visitors, as well as marketing contacts and registrants who have signed up on our website.
We collect website visitors’ data in order to facilitate the use of our website, and to improve our targeting of potential programme participants and supporters.
What information do we collect from website visitors?
The data we may collect from you when you visit our website includes:
• Information about your computer and your visits to and use of our website, such as: your IP address, geographical location, browser type, referral source, length of visit and number of page views
• Information that you provide to us for the purpose of registering for job alerts and subscribing to email newsletters, such as your name and email address
• Any other information that you may choose to provide to us when registering your interest in news updates, undergraduates opportunities, or the Unlocked Graduates programme, or when applying for jobs
What do we use website visitors’ data for?
When you visit our website, we may collect, store and use your data in order to help us:
• Contact you with news updates and information about the programme that you have requested
• Monitor and evaluate how we attract programme participants in order to improve our targeting of future candidates, and to ensure that it is fair, consistent and effective
• Build a custom audience on social media in order to target our marketing to attract more applicants like you
• Research and improve our marketing and communications
We use marketing contacts to refer to those supporters who have registered their interest on our website in receiving news updates about Unlocked Graduates.
When you sign up to receive news about Unlocked Graduates, we ask you to provide accurate and up-to-date information to help us:
• Contact you with relevant news updates
• Raise awareness of Unlocked Graduates and its mission
• Attract future programme participants
• Evaluate and improve our marketing and communications
What information do we collect from marketing contacts?
The data we may collect from you when you sign up to receive news about Unlocked Graduates includes:
• Your name
• Your email address
• How you found out about us
What do we use marketing contacts’ data for?
Your information will only be processed in order to provide you with news updates on Unlocked Graduates, and for research purposes.
Examples of the purposes for which we may use your information include the following:
We use your name and email address to:
• Contact you with news updates on Unlocked Graduates. You can withdraw your consent to be contacted at any time by contacting email@example.com.
We use the information about how you found out about Unlocked Graduates to:
• Improve our marketing and communications
We refer to those who have registered their interest in applying to the programme as registrants.
When you register your interest in applying to the Unlocked Graduates programme, we ask you to provide accurate and up-to-date information to help us:
• Provide you with information about the programme and the application process
• Support you in completing your application
• Monitor and evaluate our attraction
• Ensure a fair, consistent and effective recruitment process for all potential candidates
• Improve our targeting of future candidates, including by using your information to advertise to a custom audience on social media
What information do we collect from registrants?
The data we may collect from you when you register your interest in the programme includes:
• Your name
• Your contact details
• How you found out about us
• Your university and year of graduation
What do we use registrants’ data for?
Your information will only be processed in order to inform you about the Unlocked Graduates programme, support you in your application, monitor and evaluate our recruitment practice, and help us improve our targeting and attraction of applicants in future, including by creating a custom audience on social media.
Examples of the purposes for which we may use registrants’ information include the following:
We use your name and contact information to:
• Contact you by phone and email about the Unlocked Graduates programme and application process E.G. to inform you about deadlines
• Target our advertising on social media to attract more applicants like you
• Support you through the application
We use the information about your university and how you found out about us to:
• Conduct research into the impact of our recruitment process
• Improve our targeting and attraction of applicants in future
Who will your information be shared with?
Your data is only shared with trusted third parties a) to help us store it in one place easily and securely, eliminating manual data entry, b) for research purposes and c), if you are a registrant, to improve our targeting of potential programme participants like you. You will not be contacted by any of these third parties unless you have explicitly requested so.
The information we collect about how you found out about Unlocked Graduates will be used strictly for research purposes to help improve our marketing and communications. Reports may be published as part of this research but no individual will be named or identifiable in publications.
Your name and contact information will only be used by Unlocked Graduates to contact you by email with information that you have requested, including news updates and/or information about our programme. If you are a registrant, your contact information may also be used to build a custom audience on social media to target other potential programme participants.
Below are some of the third parties/organisations that we may share your information with:
• Our CRM software provider, who store your information on a secure database for use only by Unlocked Graduates.
• The web application which we use to design and manage our web forms.
• Our website designers, who will only process your personal data to manage the workflow of information from the website to our CRM database. All data about how you found out about Unlocked Graduates will be used strictly for evaluating and improving our marketing and communications.
• Our email marketing service, which we use to design and send some of our news updates.
• Our marketing agency, to help us to target other potential programme participants.
• The Ministry of Justice research team, in order to assess the effectiveness of our marketing and communications as part of their evaluation of Unlocked Graduates as a whole.
Whenever we share your information, we always require strict compliance with data protection legislation from the third party and we ensure appropriate controls are in place to protect it.
How will your information be stored?
Your information will be stored on our secure data base, which has robust user level restrictions and ISO27001 compliance, is fully password protected according to our password policy, and whose user accounts are actively monitored and controlled.
All data is stored and processed securely in line with the General Data Protection Regulation (GDPR) and Information Commissioner’s Office best practice guidance. We will never sell your personal information. We will not pass your personal information to third parties unless we are acting within our legitimate interests, have your permission, or are required by law to do so.
Your data will not be transferred outside the European Economic Area (other than through hosting on social media platforms) without your explicit consent.
Your data, your rights
The GDPR provides the following rights for individuals:
1. The right to be informed
2. The right of access
3. The right to rectification
4. The right to erasure
5. The right to restrict processing
6. The right to data portability
7. The right to object
8. Rights in relation to automated decision making and profiling.
You can request to access, rectify, erase, transmit, object to or restrict the processing of your data at any time by stating your request clearly in an email to firstname.lastname@example.org. If we have this data, and are legally and contractually able to fulfil your request, we will do so without undue delay, and in any event within one calendar month. We will only extend the time to respond, by up to a further two months, if the request is complex or we have received a number of requests from you. We will always let you know within one month of receiving your request and explain why the extension is necessary.
There will be no fixed charge for this service, although reasonable fees may be charged for manifestly unfounded or excessive requests. We will need to verify your personal identity before we respond to your request.
Making a complaint
Your data protection and feedback is important to us. If you have a complaint or concern about the handling of your data, please write to email@example.com
In your email please clearly state the issue and the outcome you are requesting from us.
What are cookies?
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use Google Analytics, social media plug-ins and session ID cookies to help us:
• Make our website work as you’d expect
• Improve the speed/security of the site
• Allow you to share pages with social networks like Facebook and Twitter
• Store answers from surveys that we may ask you to fill in from time to time
• Continuously improve the website for you
• Collect any personally identifiable information (without your express permission)
• Pass data to advertising networks
• Pass data to third parties
How can you opt out of cookies?
Most browsers allow you to reject all cookies, while some browsers allow you to reject just third party cookies. In Internet Explorer you can refuse all cookies by clicking ‘Tools’, Internet Options’, ‘Privacy’ and selecting ‘Block all cookies’ using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.