What is it? A way to find out what’s driving a prisoner’s behaviour.
When to use it? When de-escalating – or any time you want to understand a prisoner’s behaviour better.
Why do it? It allows us to resolve the situation in a way prisoners can accept.
Links to: 10: Emotional constancy; 17: Active listening.
Training resources
Training slides for this technique can be found here.
More information on this technique and how you can support others to implement it can be found here.