What is it? A way to maintain, project and encourage a calm response.
When to use it? Whenever there’s heightened emotion, positive or negative.
Why do it? Projecting and modelling a calm response encourages prisoners to do the same.
Links to: 3: Strong voice; 6: Code switching.
Training resources
Training slides for this technique can be found here.
More information on this technique and how you can support others to implement it can be found here.