What is it? A light touch way to encourage desired behaviour.
When to use it? Whenever you first ask a prisoner to do something.
Why do it? It gives the prisoner a greater feeling of autonomy, and reduces the strain on you.
Links to: 3: Strong voice; 6: Code switching.
Training resources
Training slides for this technique can be found here.
More information on this technique and how you can support others to implement it can be found here.