What is it? A step towards reducing conflict, by agreeing with a prisoner.
When to use it? When you are trying to de-escalate conflict.
Why do it? Finding common ground encourages reasonable discussion and allows you to work towards a solution.
Links to: 13: Identify wants; 17: Active listening.
Training resources
Training slides for this technique can be found here.
More information on this technique and how you can support others to implement it can be found here.
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Strategy 13: Identify wants