What is it? A way to start the de-escalation process.
When to use it? When a prisoner is upset or angry and isn’t ready to start talking.
Why do it? It makes the remaining de-escalation steps easier.
Links to: 2: Assertive body language; 10: Emotional constancy.
Training resources
Training slides for this technique can be found here.
More information on this technique and how you can support others to implement it can be found here.