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The Videos

We have created a series of videos to support you to understand the techniques outlined in the book and practise them with a friend, colleague or even on your own. The videos should be used alongside the example scenarios, practice exercises and strategy overviews in the book.

These videos feature experienced prison officers demonstrating the techniques, with actors playing the role of prisoners. They were largely filmed in real custodial settings in order to make them as realistic as possible, but all prisons will look different, so we ask you to consider how they might be applied to your own work environment.

They should support you to build a mental model of the key strategies for effective relational practice on the landings, and we hope they will help you to build these skills into your work in your prisons.


Effective presence and language

Strategy 1: Radar and be seen looking

Strategy 2: Assertive body language

Strategy 3: Strong voice

Strategy 4: Clear directions

Strategy 5: Purpose not power

Strategy 6: Code switching

Preventing and addressing conflict

Strategy 7: Warm/firm

Strategy 8: Pre-empting problems

Strategy 9: Least invasive intervention

Strategy 10: Emotional constancy

Strategy 11: Giving effective consequences

Strategy 12: Create space to de-escalate

Strategy 13: Identify wants

Strategy 14: Tactical agreement

Strategy 15: Clarify expectations

Strategy 16: Give choices

Promoting change

Strategy 17: Active listening

Strategy 18: Socratic questions

Strategy 19: Negative to positive

Strategy 22: Precise praise

Strategy 23: Rolling with resistance